Changing our penalties statement
13 January 2014
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Reference: ORR/004/2012 Date published: 14 May 2012 Start date: 14 May 2012 Closing date: 11 June 2012 We consulted on some changes to our penalties policy, in light of the comments we received from our previous 'role of the regulator' consultation (December 2011). These changes will give us more flexibility to consider accepting commitments to make improvements for passengers as an alternative to