Consumer

The Office of Rail and Road (ORR) has today published the rail industry's next steps to deliver substantive improvements to the provision of information to passengers, including during disruption.

Figures published today by the Office of Rail and Road (ORR) confirm that Waterloo Station remains in top spot for the total number of passenger entries and exits with an incredible 94.2 million in a year.

The Office of Rail and Road (ORR) has today opened a consultation to revise its Accessible Travel Policy (ATP) Guidance to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

By Mark Gough, HM Inspector of Railways.

By Tom Leveson Gower, Data Analyst.

By David, Claire and Bryan, ORR Consumer Team.

New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.