Economic regulation

Rail Regulator publishes passenger delay compensation claims data

10 January 2019
Official statistics released for the first time today by the Office of Rail and Road (ORR) show there were around 3 million compensation claims made for rail delays between April and mid-October 2018, of which 84% were approved and 92% were closed within 20 working days.

ORR takes formal action against Network Rail to deliver improved performance

29 November 2018
Passengers rely on both Network Rail and train operators to deliver performance but the role of the Office of Rail and Road (ORR) is to examine Network Rail's contribution. As such, ORR has today taken action against Network Rail to require improvements in its capability to deliver better performance.

Contingency arrangements for a delay to the statutory implementation of PR18

26 November 2018
A delay to implementation might arise if, for example, Network Rail decided to object to our PR18 review notices (to be issued on 20 December 2018). This might lead to us referring our final determination to the Competition & Markets Authority (CMA). As track access charges for CP5 will expire on 31 March 2019, a delay to implementation would mean that Network Rail would quickly run out of funding

ORR approves passenger-focused plans for improving Scotland’s railway

31 October 2018
The Office of Rail and Road (ORR) has today set out its final determination on Network Rail's £4bn plans to make Scotland's railway more reliable and more focused on passengers' needs. The plans will run for five years from 1 April 2019, known as Control Period 6 (CP6).

ORR approves £35bn plans to boost Britain’s railway reliability and timetabling

31 October 2018
The Office of Rail and Road (ORR) has today set out its final determination on Network Rail's £35bn plans (£31bn in England and Wales and £4bn in Scotland) to make Britain's railway more reliable and focused on passengers' needs. The plans cover the five years from 1 April 2019, known as Control Period 6 (CP6).
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