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The Office of Rail and Road (ORR) is calling on train operators to refund passengers after its new research showed that overall 1 in 5 mystery shoppers selected a more expensive ticket than necessary or were at risk of a penalty fare when using a ticket machine.

The Office of Rail and Road (ORR) is calling on train operators to refund passengers after its new research showed that overall 1 in 5 mystery shoppers selected a more expensive ticket than necessary or were at risk of a penalty fare when using a ticket machine.

By Peter Antolik, Director, Highways.

The Office of Rail and Road (ORR) has today released its Update on Highways England’s capital planning and asset management, outlining Highways England’s progress in developing better plans for maintaining and improving the motorways and main A roads. It highlights areas where ORR expects further improvement, including Highways England’s management of the condition of roads.

The Office of Rail and Road (ORR) has today released its Update on Highways England’s capital planning and asset management, outlining Highways England’s progress in developing better plans for maintaining and improving the motorways and main A roads. It highlights areas where ORR expects further improvement, including Highways England’s management of the condition of roads.

By David Hunt, Head of Economics and Policy, Highways Directorate.

Network Rail has today been fined £800,000 in a prosecution brought by the Office of Rail and Road (ORR), following a serious incident on the railway two and a half years ago.

Network Rail has today been fined £800,000 in a prosecution brought by the Office of Rail and Road (ORR), following a serious incident on the railway two and a half years ago.

An ORR spokesperson said: "Yesterday we published our report on the introduction of DOO on GTR – Southern which confirmed that Driver Only Operation is a safe method of working. As with all types of train dispatch, including dispatch by station staff and guards, this requires suitable equipment, proper procedures and competent staff in place.

An ORR spokesperson said: "Yesterday we published our report on the introduction of DOO on GTR – Southern which confirmed that Driver Only Operation is a safe method of working. As with all types of train dispatch, including dispatch by station staff and guards, this requires suitable equipment, proper procedures and competent staff in place.