Blog

By Chris Hemsley, Deputy Director of Railway Markets and Economics, ORR.

The Office of Rail and Road (ORR) has this week been invited to begin a review of the RSSB, an exercise that takes place every five years.

Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.

Our Director of Railway Markets and Economics, John Larkinson has written a blog introducing the periodic review 2018 (PR18) in more detail.

Great Britain’s railway is safer than it has ever been before.

Joanna Whittington, Chief Executive, announces publication of our 2016/17 Business Plan.

The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays. We met with all train operators and reviewed their claims processes, websites and social media content.

ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

We are coming to the end of the first year for the Office of Rail and Road (ORR) as the Highways Monitor and for Highways England in its role as steward of the English Strategic Road Network (SRN). In that time, ORR’s Highways team has built up a good feel for how Highways England is performing against the obligations and targets in the Road Investment Strategy.

As we end 2015, Chief Executive Richard Price reports on the Office of Rail and Road's (ORR) progress since April.