Office of Rail and Road January 2024 newsletter
5 January 2024
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Office of Rail and Road January 2024 newsletter
Rail
Benchmarking of Network Rail’s costs
20 December 2023
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This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.
Richard Hines to succeed Ian Prosser CBE next year as Chief Inspector of Railways
18 December 2023
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The rail regulator has announced that one of its deputy chief inspectors with a lengthy career in engineering and safety will succeed Ian Prosser CBE in the summer as HM Chief Inspector of Railways.
Market monitoring
15 December 2023
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This page provides information on how we perform our market monitoring duties.
All change for most used stations as Elizabeth line shakes up top 10
14 December 2023
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The Office of Rail and Road (ORR) has today revealed that London Liverpool Street has replaced London Waterloo as the most used railway station in Great Britain. The opening of the Elizabeth line was a principal contributing factor in the almost 80.4 million entries and exits to Liverpool Street between 1 April 2022 and 31 March 2023, an increase of around 50 million.
Consumer law
13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Rail Regulator calls for greater competition in railway station catering
12 December 2023
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The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023
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Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.
Brent Cross West opens after ORR authorisation
10 December 2023
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Brent Cross West, London’s newest mainline station, has opened after the Office of Rail and Road (ORR) authorised it into service.
The Rail and Road Pod Episode 21: authorisations - giving the green light
8 December 2023
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In this episode, we take a look at our role in helping stations and trains into service