Annual health and safety reports
19 July 2023
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Our view of risk management and performance on Britain's railways for the past year, and our future priorities.
Rail
Rail industry must focus on climate challenge and health of workers, says regulator
19 July 2023
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In its 2023 health and safety report, released today, the Office of Rail and Road says Network Rail must ensure it delivers the changes needed to address the risks of climate change, and, along with the rest of the industry, continue to improve the management of the health of its workers.
Proposed modifications to the complaints handling obligations in rail operator licences
18 July 2023
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Notice of statutory consultations on changes to modify the Complaints Handling obligations in the rail licences and Statement of National Regulatory Provisions (SNRPs).
Consultation on a draft Rail Ombudsman operating model
18 July 2023
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The May 2021 Plan for Rail states that ORR will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.
Rail regulator calls on Network Rail to work with the industry to improve train performance
13 July 2023
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The Office of Rail and Road’s (ORR) annual assessment of Network Rail shows train performance worsened during 2022-23, with 67.8% of trains arriving on time compared to 73.1% the previous year. Freight performance is now at its lowest level since the time series began in 2014.
Improve reliability of passenger assistance, ORR tells rail industry
12 July 2023
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The rail industry needs to provide more reliable assistance for disabled passengers says the Office of Rail and Road (ORR), following research involving more than 8,100 passengers.
Executive directors
6 July 2023
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Details of our Executive Directors leadership team.
Train Driving Licences and Certificates Regulations 2010: Post Implementation Review
5 July 2023
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ORR undertook a Post Implementation Review (PIR) on behalf of the Secretary of State on the Train Driving Licences and Certificates Regulations 2010 (as amended).
Passengers with disabilities
5 July 2023
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All train and station operators are required to have an Accessible Travel Policy (ATP), which sets out their arrangements and commitments to support disabled and older passengers in completing their journey by rail.
Office of Rail and Road July 2023 newsletter
30 June 2023
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Office of Rail and Road July 2023 newsletter