Rail

Complaints and compensation

31 March 2023

Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

Civil Service people survey

30 March 2023

ORR's civil service survey results.

The Rail and Road Pod Episode 17: John Larkinson on Rail Reform

30 March 2023

We join ORR Chief Executive John Larkinson at the Accelerate Rail event as he discusses ORR's role in rail reform.

Core complaints data

29 March 2023

We are responsible for the collection, monitoring and publication of rail customer complaints.

Improvement notices 2021

28 March 2023

This page contains details of improvement notices issued in 2021.

Connection contracts

27 March 2023

This page contains the application form, model contracts, general approval and information relating to connection contracts.

Pre-cancellation issues continue as new data shows almost a quarter of all TransPennine Express trains cancelled

17 March 2023

Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.

Subscribe to Rail