Rail

Options to reduce the time passengers must wait before seeking a resolution with the Rail Ombudsman is among a set of proposals being consulted on by the Office of Rail and Road (ORR) to improve handling of passenger complaints.

WH Malcolm Limited, operators of Daventry International Rail Freight Terminal near Rugby, has been fined £6.5 million after being found guilty of negligence over the death of an 11-year-old boy in 2017.

Welcome to August's special Reports Edition of the stakeholder newsletter.

If you’ve ever travelled using a new railway station or a sparkling new train then you may have wondered about the amount of work that has been undertaken to make this happen.

We have challenged and worked with the rail industry to deliver a step change in customer satisfaction with information provision specifically through greater industry wide collaboration.

The Office of Rail and Road (ORR) has today published its 2020-21 annual assessments of rail safety in Great Britain and of Network Rail’s performance.

The Office of Rail and Road’s annual assessment of Network Rail Scotland’s performance in 2020-21 highlights a difficult year for the region. The derailment of a ScotRail service at Carmont, near Stonehaven, in which three people died, tragically demonstrates the need for Network Rail to make sure that railway assets are resilient to the impacts of extreme weather and climate change.

The Office of Rail and Road’s annual assessment of Network Rail’s performance shows the Wales and Western region was able to complete upgrade and renewal work despite the pandemic. The regulator also highlights the need for improvements to track worker safety and the examination of structures, in the region.

The Office of Rail and Road’s annual assessment of Network Rail shows a renewed focus by the North West & Central region towards improving punctuality and reliability. And despite the pandemic, the region was able to complete upgrade and renewal work.