Office of Rail and Road Update - September 2019
3 September 2019
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Welcome to our September newsletter.
Rail
Safety first: Droplight windows on Heritage and Charter trains
13 August 2019
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By Ian Skinner, Head of Heritage, Trams & Light Rail
Office of Rail and Road Update - August 2019
6 August 2019
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Welcome to our August Newsletter.
Trains for everyone
31 July 2019
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By David, Claire and Bryan, ORR Consumer Team.
Changes to complaints handling
29 July 2019
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We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.
Tunnel vision: Let the drain take the strain
29 July 2019
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By Chris Davies, Principal Inspector of Railways.
Improving Assisted Travel – A consultation on changes to guidance for train and station operators on Disabled People's Protection Policy (DPPP)
27 July 2019
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Alongside the Accessible Travel Policy Guidance and the responses themselves, we have published a summary of the responses, and set out the steps we will take to ensure train and station operators, including Network Rail, deliver these improvements.
ORR’s new guidance to train companies means older and disabled people will travel with more confidence
27 July 2019
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New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
ORR's advice to the Williams Rail Review
26 July 2019
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This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.
Office of Rail and Road Update - July 2019
18 July 2019
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Welcome to our July Newsletter.