Complaints handling procedures
18 April 2024
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Information on complaints handling procedures for train and station operators.
Rail
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024
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The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.
Vacancies
15 April 2024
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View and apply for current vacancies at the Office of Rail and Road.
Consents for condition 16 of Network Rail's network licence - financial ring-fence
11 April 2024
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A list of consents granted or denied since the modification to Condition 16 (financial ring-fence) on 18 Nov 2002.
Track access guidance
11 April 2024
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This guidance sets out our approach to regulating track access.
ORR gives approval for enhancements at Dore & Totley station
9 April 2024
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The Office of Rail and Road (ORR) has authorised significant enhancements at Dore & Totley railway station in Sheffield.
Office of Rail and Road April 2024 newsletter
4 April 2024
Periodic review 2023 (PR23)
4 April 2024
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Information about the 2023 periodic review (PR23) of Network Rail's outputs and funding for control period 7.
Holding Network Rail to account
4 April 2024
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How we hold Network Rail to account against the network licence.
Rail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
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New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.