ORR launches railway station catering market study
16 June 2023
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The Office of Rail and Road (ORR) has today launched a market study into railway station catering.
Rail passengers
Office of Rail and Road June 2023 newsletter
31 May 2023
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Office of Rail and Road June 2023 newsletter
ORR appoints provider and strengthens Rail Ombudsman scheme for passengers
30 May 2023
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The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.
New or reinstated level crossings
12 May 2023
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We do not approve or grant permission for new or reinstated level crossings.
ORR Business Plan 2023-24: driving improvements for rail and road users
11 May 2023
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We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.
Office of Rail and Road May 2023 newsletter
2 May 2023
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Office of Rail and Road May 2023 newsletter
Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times
6 April 2023
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Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.
Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter