Rail passengers

20 Years on: Recalling the Great Heck rail disaster

26 February 2021
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The train, from Newcastle to London King’s Cross, derailed into the path of an oncoming freight train. Ten people lost their lives that day including the drivers of both trains. 82 were seriously injured.

Know your rail rights campaign

17 December 2020
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Today we have launched ‘Know Your Rail Rights’; a campaign to better empower passengers. The campaign provides information about passengers’ rights on issues from complaints, refunds through to ticketing terms and conditions.