Rail passengers

DB Cargo (UK) Ltd has today been convicted after a four-week trial of one offence under the Health and Safety at Work etc Act, following a prosecution by the Office of Rail and Road (ORR).

The Office of Rail and Road (ORR) has today opened an investigation into whether Govia Thameslink Railway (GTR) and Northern breached its requirements to do everything reasonably practicable to provide appropriate, accurate and timely information to passengers in the run-up to the May 2018 timetable and during the disruption that followed.

Welcome to ORR's September Newsletter.

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its interim Inquiry report into what caused the May 2018 timetable disruption, which led to passengers enduring delays and cancellations as they could not predict how long a journey may take, or even if it was possible to travel.

The Office of Rail and Road (ORR) has today announced that it will press industry to improve competition, value and innovation in automatic ticket gates (ATGs) and ticket vending machines (TVMs).

By Stephanie Tobyn, Deputy Director for Consumers.

By Gerry Leighton, Head of Stations & Depots.

The Office of Rail and Road (ORR) has required Network Rail to take four actions immediately to improve services for passengers after an investigation found systemic failings in the company's general management of timetable changes. This contributed to massive disruption in May for many passengers.

Welcome to ORR's July Newsletter.