Rail passengers

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.

This page contains details of improvement notices issued in 2014.

A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

As part of ORR's strategy to raise awareness on occupational health under our health programme, we will publicise recent cases where formal enforcement action has been taken to secure legal compliance

Report on rail passengers' awareness of their compensation and refund rights.

This page contains details of prohibition notices issued in 2012.

This page contains details of prohibition notices issued in 2013

A list of 2013 health and safety notices which allow time for the recipient to comply with the law.

Our inspectors normally enforce health and safety standards by giving advice on how to comply with the law. Sometimes they must order people to make improvements by issuing them with a notice, for example an improvement notice, which allows time for the recipient to comply.

As the safety and economic regulator of the rail industry and Highways England’s monitor, we work with a number of organisations in the railway industry.