Rail operators

Core complaints data

29 March 2023
Body
We are responsible for the collection, monitoring and publication of rail customer complaints.

Railway Safety Regulations 1999

10 March 2023
Body
Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.

Complaints Code of Practice

2 February 2023
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Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).