Rail operators

ORR proposes £26 million charges per year to keep HS1’s asset in good condition

30 September 2019

The Office of Rail and Road (ORR) has today proposed that train operators using High Speed 1 (HS1) will pay £26 million per year to keep its assets in good condition.

New ORR rail punctuality statistics will help industry focus on boosting performance for passengers

19 September 2019

New-style stats from the Rail Regulator (ORR) show today that 64.7% of stations were arrived at on time in the year to June 2019.

Office of Rail and Road Update - September 2019

3 September 2019

Welcome to our September newsletter.

Safety first: Droplight windows on Heritage and Charter trains

13 August 2019

By Ian Skinner, Head of Heritage, Trams & Light Rail

Office of Rail and Road Update - August 2019

6 August 2019

Welcome to our August Newsletter.

Changes to complaints handling

29 July 2019

We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

Tunnel vision: Let the drain take the strain

29 July 2019

By Chris Davies, Principal Inspector of Railways.

ORR’s new guidance to train companies means older and disabled people will travel with more confidence

27 July 2019

New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.

ORR's advice to the Williams Rail Review

26 July 2019

This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.

Office of Rail and Road Update - July 2019

18 July 2019

Welcome to our July Newsletter.

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