Rail operators

Network Rail Infrastructure Limited has today been fined £733,000 at Bristol Crown Court for failing to undertake adequate maintenance to prevent the derailment of a freight train near Gloucester in October 2013.

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

Welcome to ORR's February Newsletter.

A statement from ORR's Chief Executive, Joanna Whittington

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.

By John Larkinson, Director of Railway Markets and Economics.

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

By Ian Prosser, Her Majesty’s Chief Inspector of Railways.

Welcome to ORR's January Newsletter.