The media

We carried out an investigation into severe disruption on 27 and 28 of December 2014 to passengers travelling into or out of King's Cross and Paddington stations. Over the two days we estimate that more than 115,000 passengers were affected in some way by this disruption.

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.

Details of improvement notices and prohibition notices served by our inspectors, and details of prosecutions in England and Wales taken by inspectors and the Procurator Fiscal in Scotland.

The UK's economic regulators welcomed the Government's study to identify ways in which cross-sectoral approaches and collaboration across regulators could improve outcomes for consumers.