Consumer

Waterloo is the busiest station in Britain for the 15th consecutive year, despite the total number of passenger entries and exits falling by five million to 94.4 million.

The Office of Rail and Road (ORR) has today launched a market review into the role played by Delay Repay claims companies in helping passengers claim compensation when journeys are delayed, and, in helping train operators deal with claims more efficiently.

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its interim Inquiry report into what caused the May 2018 timetable disruption, which led to passengers enduring delays and cancellations as they could not predict how long a journey may take, or even if it was possible to travel.

The Office of Rail and Road (ORR) has today announced that it will press industry to improve competition, value and innovation in automatic ticket gates (ATGs) and ticket vending machines (TVMs).

By Stephanie Tobyn, Deputy Director for Consumers.

The Office of Rail and Road (ORR) has required Network Rail to take four actions immediately to improve services for passengers after an investigation found systemic failings in the company's general management of timetable changes. This contributed to massive disruption in May for many passengers.

By Stephanie Tobyn, Deputy Director for Consumers.

Dame Deirdre Hutton, Mike Brown MVO, Anne Heal and Michael Beswick have been appointed as the expert panel of advisers for the Office of Rail and Road (ORR) Inquiry into the widespread disruption suffered on the railway after the introduction of the May 2018 timetable.