Consumer

ORR launches Independent Inquiry into May timetable disruption

13 June 2018

The Office of Rail and Road (ORR) has today formally launched its Independent Inquiry into the recent and widespread timetable disruption suffered on the railway and published its target.

Rail timetable issues 2018

8 June 2018

Investigation into the delay to finalising timetables 12 weeks in advance.

GTR's response to issues raised over ‘Pit Stop’ document

8 June 2018

The Office of Rail and Road (ORR) has today published GTR's response to the concerns raised following the recent publication in the media of GTR's 'Pit Stop' document.

Regulator to lead independent inquiry into May timetable problems

4 June 2018

The Secretary of State for Transport has today announced that ORR will undertake an inquiry, led by ORR Chair Stephen Glaister, into May 2018 timetable implementation.

ORR requires train companies to improve information to passengers on changes to the timetable

11 May 2018

The Office of Rail and Road (ORR) has this week written to train companies requiring urgent improvements in how they keep passengers informed of train timetable changes.

Improving Assisted Travel: a consultation

30 April 2018

We have published a summary of those responses, and set out the steps we will take to strengthen the arrangements for Assisted Travel, including a review of the 2009 DPPP Guidance.

Assisted travel advisory group created by rail regulator

30 April 2018

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

Ticket machines (TVMs) are designed to allow rail passengers to make quick and easy ticket purchases at the station, rather than using ticket offices. It’s a popular method, with around a third of passengers using a TVM to buy their tickets.

ORR welcomes better protection and improvements for passengers using ticket vending machines

28 March 2018

New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).

National Rail Conditions of Travel

8 March 2018

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

Subscribe to Consumer