Statement on train timetabling issues
23 February 2018
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A statement from ORR's Chief Executive, Joanna Whittington
Consumer
Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger
13 February 2018
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The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
Rail Regulator sets out its intention to require rail companies to join a new rail ombudsman
8 February 2018
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The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.
Consultation on the scope of regulation for some categories of licence holder for Complaints Handling Procedures and Disabled People’s Protection Policies
19 December 2017
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Consultation on options for how we regulate obligations relating to Disabled People’s Protections Policies (DPPPs) and Complaints Handling Procedures (CHPs) for station licence holders and charter operators.
Audit of train company websites against the retail information code of practice
19 December 2017
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We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.
New Rail Ombudsman – Your views sought
26 September 2017
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By Marcus Clements, Head of Consumer Policy.
Measuring Up, rail performance from a consumer viewpoint
24 August 2017
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By Stephanie Tobyn, Deputy Director for Consumers, Office of Rail and Road (ORR).
Delay Refunds: Regulator says some progress made but train operators must do more
Content archived on 25 November 2024
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The Office of Rail and Road (ORR) has today noted train companies’ progress in improving how customers can claim compensation, as part of our latest Rail Compensation Report.
Waterloo remains the top stop for Britain’s rail passengers
Content archived on 25 November 2024
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Waterloo continues to top the list of Britain’s busiest stations with almost 100 million journeys in 2015/16.
Positive steps towards a more consumer-focused rail retail industry
Content archived on 25 November 2024
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The Office of Rail and Road (ORR) today concluded its review of the rail retail market, which focused on how tickets are sold to passengers.