Buying a train ticket
19 March 2015
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Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.
Consumer
Passengers must be at heart of rail planning
Content archived on 25 November 2024
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The rail industry must place passengers at the heart of enhanced contingency planning for overrunning engineering works, the rail regulator today concluded following its investigation into overruns at King's Cross and Paddington in December 2014.
Retail market review - consultation on the potential impacts of regulation and industry arrangements and practices for ticket selling
11 February 2015
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ORR's retail market review considers how regulation and industry practices and arrangements for ticket selling are facilitating choice and promoting investment and innovation in the best interests of passengers. This consultation document set out these arrangements, and identified potential impacts on the retail market.
Code of practice on retail information
11 February 2015
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Consultation on the development of a code of practice on the provision of railway ticket information.
Improving access to Britain’s railways
Content archived on 25 November 2024
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Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.
Regulator urges rail passengers to claim compensation for travel disruption
Content archived on 25 November 2024
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The Office of Rail Regulation (ORR) is today urging all passengers who have been affected by significant travel disruption to claim the compensation they are entitled to.
Code of practice on retail information - consultation on developing a code
21 November 2014
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Consultation on the development of a code of practice on the provision of railway ticket information.
Protecting consumers
20 November 2014
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Train companies have a number of consumer facing obligations and it is important that passengers get the service to which they are entitled. We oversee a number of these obligations which sit in train companies’ licences and in general consumer law (others sit, for example in train companies’ franchise agreements with Government).
Why is it so hard to capture complaints made through social media?
Content archived on 25 November 2024
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The impact of social media, Peter Moran and Sneha Patel, ORR information and analysis team.
Rail industry signs up to plan to improve passenger information during disruption
Content archived on 25 November 2024
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The Office of Rail Regulation (ORR) today welcomes the commitment of the rail industry to improve passenger information during disruption and sets out what it expects to see in a new action plan to be published in November.