Consumer

Developing minimum core data for monitoring operators’ CHPs and DPPP performance

29 August 2014

This consultation invited operators, passenger groups, disability representative groups, individual disabled people, and other interested parties, to comment on our proposals to establish a core data set.

Approving operators' complaints procedures and disabled policies

2 August 2014

Licensed passenger train and station operators have to comply with a complaints handling procedure (CHP) and a disabled people's protection policy (DPPP) that are currently approved by the secretary of State.

Approval of Accessible Travel Policies (ATPs) for new franchises or new operators

15 July 2014

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.

Passenger experience report

2 April 2014

A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

Cardiff Central still most heavily used station in Wales

Content archived on 25 November 2024

27 February 2014

Cardiff Central remains the most heavily used station in Wales clocking over 11.6 million passenger entries and exits last year – an increase of 130,146 (or 1.1%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.

Rail passenger compensation and refund rights

21 February 2014

Report on rail passengers' awareness of their compensation and refund rights.

Regulator's study shows three quarters of rail passengers unaware of compensation and refunds rights

Content archived on 25 November 2024

20 February 2014

Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.

Rail regulator launches ticketing market review

Content archived on 25 November 2024

20 February 2014

The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.

Station and platform safety

14 January 2014

Information and advice for passengers on station safety issues such as platform gaps and stepping distances.

Amending licences to give passengers the information they need to plan and make journeys

13 January 2014

Content archived on 25 November 2024

We have received a very varied response to our consultation on proposals to clarify and consolidate accountability for providing passenger information in licences.

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