ORR’s year in review
Content archived on 02 November 2024
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By Joanna Whittington, CEO.
Rail
Rail compensation
20 December 2016
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Delay Refunds: Regulator says some progress made but train operators must do more
Content archived on 02 November 2024
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The Office of Rail and Road (ORR) has today noted train companies’ progress in improving how customers can claim compensation, as part of our latest Rail Compensation Report.
Office of Rail and Road update - December 2016
Content archived on 02 November 2024
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Welcome to the second edition of our monthly stakeholder newsletter, as we keep you up to date with the latest news from the Office of Rail and Road.
ORR’s statement on driver only operation
Content archived on 02 November 2024
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An ORR spokesperson said: "Trains with doors operated by drivers (known in the industry as ‘Driver Only Operation’) have been in operation in Great Britain for more than 30 years. ORR has scrutinised this approach, and our inspectors are satisfied that with suitable equipment, proper procedures and competent staff in place, it is a safe method of working."
Good health is good for business
Content archived on 02 November 2024
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By Dr Claire Dickinson, ORR Occupational Health Programme Manager
Waterloo remains the top stop for Britain’s rail passengers
Content archived on 02 November 2024
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Waterloo continues to top the list of Britain’s busiest stations with almost 100 million journeys in 2015/16.
London Underground fined £500,000 for lift shaft fall
Content archived on 02 November 2024
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London Underground Ltd has been fined £500,000 for breaches of health and safety law after a maintenance worker was injured in a disused station at South Kentish Town in 2014.
ORR’s independent review of RSSB in 2016
28 November 2016
A new settlement with members: RSSB review complete
Content archived on 02 November 2024
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The rail regulator has recommended that the Rail Safety and Standards Board (RSSB) agrees a new settlement with its members, laying out mutual expectations and obligations.