Rail

The Office of Rail and Road’s response after receiving a super-complaint from Which? requesting a review of rail passenger compensation arrangements and practices within the industry when train services are delayed. Over the next 90 days, we’ll examine and test the evidence to determine whether the complaint requires further action.

The Department for Transport (DfT) and The Rt Hon Patrick McLoughlin MP have today issued the following press release.

Glasgow Central remains the most heavily used station in Scotland, clocking almost 29 million passenger entries and exits last year – an increase of over 1.8m (or 7%) compared to 2013-14, according to latest Estimates of Station Usage data published today by the Office of Rail and Road.

Cardiff Central remains the most-used station in Wales, clocking over 11 million passenger entries and exits last year – an increase of almost 200,000 (or 2%) compared to 2013-14, reveals data published today by the Office of Rail and Road.

London stations continued to be the most heavily used stations in Britain last year reveal latest estimates of station usage data published today by the Office of Rail and Road (ORR).

The Office of Rail and Road (ORR) confirmed it will be engaging with the Department for Transport’s review of rail regulation, providing input to its consultation which was launched today.

The Office of Rail and Road (ORR) has today started criminal proceedings against train operator West Coast Railway Company Limited (WCRC) and one of its drivers. The charges relate to breaches of Health and Safety Law which led to a train passing a signal warning at danger on 7 March 2015.

The Office of Rail and Road (ORR) today set out its approach to economic enforcement to reflect its new role on monitoring Highways England as well as reclassification of Network Rail as a public sector company.

The Office of Rail and Road (ORR) and Network Rail have agreed a new £4.1m ‘Rail Reparation Fund’ to directly benefit passengers affected by poor performance on Thameslink, Southern and Gatwick Express services, in particular those travelling through London Bridge station.