Rail passengers

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

The Office of Rail and Road (ORR) has today published its Annual Report on Health and Safety which stresses that Britain's railway remains one of the safest railways in Europe for passengers, but warns that the rate of improvement has shown signs of slowing.

By Nick Layt, Senior Manager, Consumer Policy & Compliance - Planning & operations.

By Aruna Ramyead, Information & Analysis team

Welcome to our June Newsletter.

By Ian Prosser, Her Majesty’s Chief Inspector of Railways.

By Jen Ablitt, Head of UK Delegation to Channel Tunnel Safety Authority (CTSA).

Welcome to our May Newsletter.

By Tracey Barlow, non-executive member of the ORR board who retires from the board today after 10 years' service.