Steaming safely from the 1950s into the 21st Century
10 April 2019
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By Steve Turner, HM Principal Inspector.
Rail passengers
Improvement notices 2019
8 April 2019
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This page contains details of improvement notices issued in 2019
Prohibition notices 2019
5 April 2019
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This page contains details of prohibition notices issued in 2019.
ORR enforcement action prompts Network Rail Performance Action Plan
3 April 2019
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The Office of Rail and Road (ORR) has today approved the action Network Rail must take to improve train performance for passengers and freight users both immediately and in the longer term.
Office of Rail and Road Update - March 2019
29 March 2019
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Welcome to our March Newsletter.
Consultation on ORR’s Holding Network Rail to account policy
27 March 2019
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In November 2018, we published a consultation on a new regulatory policy for holding Network Rail to account for delivery of the commitments in our determination, and the obligations in its network licence. This new policy replaces the existing economic enforcement policy for Network Rail and comes into effect for the start of Control Period 6.
Rail industry comes together to support Samaritans
27 March 2019
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The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.
ORR introduces new approach to holding Network Rail to account
27 March 2019
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The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.
Passengers' awareness of terms and conditions
26 March 2019
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We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
Investigation into GTR and Northern’s provision of information to passengers during and after the May 2018 timetable disruption
14 March 2019
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In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.