Rail passengers

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019
Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

Inquiry into May 2018 network disruption

14 February 2019
In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

Licence enforcement taken by us to date

31 January 2019
This page contains information about our enforcement action taken against Network Rail and others. It covers enforcement orders, monetary penalties, notices in lieu of enforcement action and breaches where no action was taken.

Rail Regulator publishes passenger delay compensation claims data

10 January 2019
Official statistics released for the first time today by the Office of Rail and Road (ORR) show there were around 3 million compensation claims made for rail delays between April and mid-October 2018, of which 84% were approved and 92% were closed within 20 working days.
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