Rail passengers

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

Welcome to ORR's February Newsletter.

A statement from ORR's Chief Executive, Joanna Whittington

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.

By John Larkinson, Director of Railway Markets and Economics.

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

Welcome to ORR's January Newsletter.

The Office of Rail and Road (ORR) has called a special meeting to discuss how the tram industry will move forward following the Croydon tram crash in November 2016.

The Office of Rail and Road (ORR) has today published its annual summary of how the rail industry is funded and how this money is spent.