Rail passengers

Statement on train timetabling issues

23 February 2018

A statement from ORR's Chief Executive, Joanna Whittington

Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger

13 February 2018

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.

Money, Money, Money: How ORR is changing how we measure Network Rail’s efficiency

12 February 2018

By John Larkinson, Director of Railway Markets and Economics.

Rail Regulator sets out its intention to require rail companies to join a new rail ombudsman

8 February 2018

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

Subscribe to Rail passengers

Rail passengers

Statement on train timetabling issues

Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger

Money, Money, Money: How ORR is changing how we measure Network Rail’s efficiency

Rail Regulator sets out its intention to require rail companies to join a new rail ombudsman

Office of Rail and Road Update - January 2018

ORR organises Croydon tram safety summit

ORR publishes annual rail funding report

Audit of train company websites against the retail information code of practice

Office of Rail and Road Update - December 2017

Office of Rail and Road Update - November 2017