Rail passengers

Office of Rail and Road update - November 2016

Content archived on 25 November 2024

10 November 2016
Welcome to ORR’s first monthly newsletter. We hope you find this brief snapshot of our activities informative and useful. Feedback is always welcome. And remember, you can keep up to date with us on Twitter @railandroad.

A safer, more efficient and better performing railway

Content archived on 25 November 2024

18 May 2016
Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.

ORR acts to help rail passengers get compensation for train delays

Content archived on 26 November 2024

30 March 2016
The Office of Rail and Road (ORR) has looked at how train operators tell their passengers about compensation schemes, and how easy it is for passengers to claim compensation payments for train delays. We met with all train operators and reviewed their claims processes, websites and social media content.

Super-complaint update

Content archived on 26 November 2024

17 February 2016
ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.
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