Rail operators

ORR introduces new approach to holding Network Rail to account

27 March 2019

The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.

Consultation on ORR’s approach to assessing the quality of Network Rail’s stakeholder engagement in CP6

27 March 2019

Consultation and outcome of proposed changes to assessing the quality of Network Rail's stakeholder engagement in CP6

Passengers' awareness of terms and conditions

26 March 2019

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

Reviewing the regulatory framework for tramway safety

24 March 2019

We sought the views of tramway dutyholders on our proposed approach to improving how the safety of Britain’s tramways is regulated and supervised by ORR.

Investigation into GTR and Northern’s provision of information to passengers during and after the May 2018 timetable disruption

14 March 2019

In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019

Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

DB Cargo fined £2.7 million after children seriously injured at rail depot

13 March 2019

DB Cargo (UK) Ltd has today been fined £2.7 million, with £188,873.89 costs, after being convicted of one offence under the Health and Safety at Work etc. Act 1974.

ORR recommends moves to open markets for ticket machines and gates

13 March 2019

The Office of Rail and Road (ORR) has today published its recommendations following its market study into the supply of automatic ticket gates (ATGs) and ticket vending machines (TVMs).

Office of Rail and Road Update - February 2019

21 February 2019

Welcome to ORR's February Newsletter.

French and British rail regulatory bodies publish opinions on the 2020 Network Statement of Eurotunnel

15 February 2019

The Office of Rail and Road (ORR) and Autorité de Régulation des Activités Ferroviaires et Routières (Arafer) are the responsible bodies for the regulation of the Channel Fixed Link. Both organisations have published today their opinions on Eurotunnel's 2020 Network Statement.

Subscribe to Rail operators