Rail

Responses to RAIB reports 2018

17 October 2023
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2018.

Network Rail’s enhancements

10 October 2023
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We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).

The importance of stakeholder engagement: ORR's assessment of Network Rail

21 September 2023
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Good stakeholder engagement - the practice of talking to, listening to, and working with those involved in, or affected by, an organisation's activities - is essential, especially for an organisation like Network Rail which is tasked with maintaining Britain's railways infrastructure.

Know your rail rights

19 September 2023
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A guide for rail passengers on how to get refunds and compensation, how to make a complaint and other information for travellers on Britain's railways.