Rail

Rail industry comes together to support Samaritans

27 March 2019

The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

ORR introduces new approach to holding Network Rail to account

27 March 2019

The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.

Consultation on ORR’s approach to assessing the quality of Network Rail’s stakeholder engagement in CP6

27 March 2019

Consultation and outcome of proposed changes to assessing the quality of Network Rail's stakeholder engagement in CP6

Passengers' awareness of terms and conditions

26 March 2019

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

Reviewing the regulatory framework for tramway safety

24 March 2019

We sought the views of tramway dutyholders on our proposed approach to improving how the safety of Britain’s tramways is regulated and supervised by ORR.

PR18 consultation on implementing infrastructure cost charges for open access operators

21 March 2019

Consultation setting out three implementation issues for levying infrastructure cost charges (ICCs):

Statutory consultation on proposed changes to Network Rail’s network licence

19 March 2019

Statutory consultation detailing the proposed changes to Network Rail’s licence for CP6.

Roles and responsibilities for enhancements in CP6

18 March 2019

Consultation on roles and responsibilities for Network Rail's enhancements work in Control Period 6 (CP6) as this will be treated differently to operations, maintenance and renewals expenditure in the Periodic Review 2018 (PR18).

Investigation into GTR and Northern’s provision of information to passengers during and after the May 2018 timetable disruption

14 March 2019

In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019

Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

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