About ORR

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

ORR communications apprentice Daniel Saunders shares his experience of the programme.

This summer ORR welcomed four interns to our first Internship programme. A new scheme designed for students either in or entering their final year of study. With the aim of giving meaningful and valuable work experience to those taking part. Helping develop their professional skills and industry knowledge. Abdulrahman, Maddie, Aiysha and Matias undertook a bespoke eight-week programme related to