Assisted Travel (Accessibility)

The Office of Rail and Road’s new accessible travel guidance has been published today.

The Office of Rail and Road (ORR) has today opened a consultation to revise its Accessible Travel Policy (ATP) Guidance to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

By David, Claire and Bryan, ORR Consumer Team.

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

By Stephanie Tobyn, Deputy Director for Consumers.