Passenger information

Annual rail consumer reports

11 July 2024
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Know your rail rights

19 September 2023
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A guide for rail passengers on how to get refunds and compensation, how to make a complaint and other information for travellers on Britain's railways.

Smarter Information, Smarter Journeys

22 November 2022
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Train operators in Great Britain must provide appropriate, accurate and timely information as a licence condition, condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions.