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Office of Rail and Road March 2023 newsletter

ORR communications apprentice Daniel Saunders shares his experience of the programme.

The Office of Rail and Road has secured key improvements to how Avanti passengers plan and book their journeys.

ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.

Office of Rail and Road February 2023 newsletter

The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.

Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.

The Office of Rail and Road has today written to the rail industry outlining the need to change how they record ‘pre-cancellations’ and to introduce a more passenger-friendly and transparent way of working when making late changes to services.

The Office of Rail and Road’s 2021-22 ‘Benchmarking National Highways report’ confirms that average delays on the Strategic Road Network (SRN) increased in all regions of England as traffic levels recovered. However, levels of delay remained below those before the pandemic.