Blog

ORR Chair Stephen Glaister has agreed to a request from the Secretary of State to continue in role for a further 12 months, to the end of 2018.

The Office of Rail and Road (ORR) has called a special meeting to discuss how the tram industry will move forward following the Croydon tram crash in November 2016.

Waterloo has topped the list of Britain’s busiest stations with a total of 99,403,096 entries and exits in 2016/17, the 14th consecutive year it has been the most used station.

By Ian Prosser, Her Majesty’s Chief Inspector of Railways.

London and Southeastern (LSER) and Wetton Cleaning Services Limited (Wettons) have today been fined £2.5m and £1.1m respectively in a prosecution brought by the Office of Rail and Road, following the death of a cleaner three years ago.

The Office of Rail and Road (ORR) has today published research showing that the majority of passengers using travel assistance are satisfied or very satisfied with the help they receive, however more needs to be done to improve the reliability, consistency and awareness of assistance available.

ORR has concluded its review of Southern train’s customer service for passengers needing help using trains, which has led to changes in Southern’s processes.

By Richard Coates, Deputy Director, Highways.

Rebekah Paul, Senior Statistical Analyst, explains new train performance measures.

By Adam Spencer-Bickle, Senior Economist, Office of Rail and Road (ORR)