Monitoring reports

One of our core activities is to benchmark National Highways' performance and efficiency across its own regional areas or against comparable organisations.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Passenger train and station operators have information obligations in their licences.

We continue to monitor the market for open access rail services.

These documents are part of how we hold Network Rail to account.

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.