Rail operators

The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.

In this episode, we take a look at our role in helping stations and trains into service

New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.

Office of Rail and Road December 2023 newsletter

The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.

The Office of Rail and Road (ORR) has today published its annual Rail Industry Finance (UK) statistical report.

The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. This fulfils the Plan for Rail commitment for ORR to take on this role and will allow it to hold the provider to account for the independent and impartial delivery of the service.

The Office of Rail and Road (ORR) has today (24 November) given the go-ahead for Grand Central, an open access operator, to serve Peterborough railway station, offering more journey opportunities and choice to passengers.

The Office of Rail and Road (ORR), has authorised into service the newly upgraded Gatwick Airport station, which opens today, Tuesday 21 November.