The media

Today the Office of Rail and Road (ORR) has published for the first time, the track access dashboard, an overview of how passenger and freight train operators are using the capacity available across the UK rail network (access rights) and how effectively the rail industry is meeting timetabling timescales.

The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.

The Office of Rail and Road (ORR) has authorised significant enhancements at Dore & Totley railway station in Sheffield.

- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning

Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.