Researchers

We monitor performance through analysis of regular reports from Network Rail.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

We continue to monitor the market for open access rail services.

The annual reports which we have produced on High Speed 1 (HS1) Ltd’s performance.

Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.

These documents are part of how we hold Network Rail to account.

We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.