Researchers

Office of Rail and Road Update - February 2017

21 February 2017
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We begin this month’s edition of our newsletter with the announcement that Joanna Whittington has been confirmed in her appointment as Chief Executive Officer at ORR following an open public competition. The appointment is effective immediately.

Driver Controlled Operation (DCO)

4 January 2017
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The issue of safety relating to the interface between the platform and train and the safe dispatch of trains is an area of focus for the Office of Rail and Road (ORR) and the industry.

Rail compensation

20 December 2016
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Office of Rail and Road update - December 2016

Content archived on 18 October 2024

15 December 2016
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Welcome to the second edition of our monthly stakeholder newsletter, as we keep you up to date with the latest news from the Office of Rail and Road.

Office of Rail and Road update - November 2016

Content archived on 18 October 2024

10 November 2016
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Welcome to ORR’s first monthly newsletter. We hope you find this brief snapshot of our activities informative and useful. Feedback is always welcome. And remember, you can keep up to date with us on Twitter @railandroad.

ORR’s Business Plan for 2016-17

Content archived on 18 October 2024

19 April 2016
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Joanna Whittington, Chief Executive, announces publication of our 2016/17 Business Plan.

Why the great success of Britain’s railways also presents major safety challenges

Content archived on 18 October 2024

12 August 2014
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Britain's railways are carrying record numbers of passengers and freight on the network today – there were more than 1.5bn passenger journeys on the network in 2013-14, up from around 1.2bn in 2008-09. The amount of freight goods carried has increased from 102.7 million tonnes in 2008-09 to 116.6 million tonnes in 2013-14.

Passenger experience report

2 April 2014
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A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.