Researchers

Our research and findings on the transparency of online rail ticket fees.

We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

For the five years from April 2024, Network Rail plans to spend £43.1 billion operating, maintaining and renewing Britain’s railways.