Know your rail rights: ticketing
5 February 2020
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By Anna Saunders, Senior Manager, Consumer Policy.
Ticketing & Fares
Passengers' awareness of terms and conditions
26 March 2019
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We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
ORR recommends moves to open markets for ticket machines and gates
13 March 2019
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The Office of Rail and Road (ORR) has today published its recommendations following its market study into the supply of automatic ticket gates (ATGs) and ticket vending machines (TVMs).
ORR calls on industry to improve competition and innovation in the markets for ticket gates and ticket vending machines
13 September 2018
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The Office of Rail and Road (ORR) has today announced that it will press industry to improve competition, value and innovation in automatic ticket gates (ATGs) and ticket vending machines (TVMs).
Ticket machines
28 March 2018
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Research into passengers’ experience of buying tickets.
ORR welcomes better protection and improvements for passengers using ticket vending machines
28 March 2018
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New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).
Retail market review conclusions
7 September 2015
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ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.
How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?
Content archived on 19 April 2025
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3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation
How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?
Content archived on 19 April 2025
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3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation
ORR welcomes new industry code on transparent ticketing practices
Content archived on 19 April 2025
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The Office of Rail Regulation (ORR) has welcomed the rail industry's commitment to a new code of practice on providing clear and transparent ticket information to passengers, to help them make the right choices.