7. System Operator
12 September 2024
Monitoring Network Rail’s performance
Enhancements independent reports
7 August 2024
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Annual assessments of Network Rail
12 July 2024
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These documents are part of how we hold Network Rail to account.
Data quality independent reports
3 May 2024
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Benchmarking of Network Rail’s costs
20 December 2023
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This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.
Rail regulator says train punctuality and cancellations remain challenging, but Network Rail starting to improve train performance
7 December 2023
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New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.
Monitoring Network Rail train service performance
29 November 2023
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Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.
Rail regulator launches investigation into Wales & Western train performance
29 November 2023
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The Office of Rail and Road (ORR) has today launched an investigation into poor train punctuality and reliability in the Network Rail Wales & Western region.
Network Rail’s enhancements
10 October 2023
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We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).
Rail regulator calls on Network Rail to work with the industry to improve train performance
13 July 2023
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The Office of Rail and Road’s (ORR) annual assessment of Network Rail shows train performance worsened during 2022-23, with 67.8% of trains arriving on time compared to 73.1% the previous year. Freight performance is now at its lowest level since the time series began in 2014.