Annual rail consumer report 2023 - April 2022 to March 2023

Please note: ORR revised accessible rail replacement vehicles data (page 24) on 20 October 2023, due to the use of an incomplete dataset. The overall percentage of vehicles meeting accessibility standards was revised down from 95% to 94%. The percentages for planned disruption (revised down from 97% to 95%) and unplanned disruption (revised down from 93% to 90%) were also revised.