Publications

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

A network statement is an annual publication that each major UK network operator must produce.

Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

Information on how to make a whistleblowing disclosure to the Office of Rail and Road.

We monitor performance through analysis of regular reports from Network Rail.

How we hold Network Rail to account against the network licence.