Publications

Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).

A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.

We carried out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.

In this consultation, part of ORR’s periodic review 2023 (PR23) programme, we presented further proposals in respect of Network Rail’s CP7 access charges.

In this consultation, we presented the draft updated investment framework for comment and feedback.

This consultation was on developing ORR’s approach to environment and sustainable development.